UI/UX & Product Designer crafting thoughtful solutions and building robust design system.
Option 2 (Slightly more creative):
"I solve complex design problems and build powerful design systems that scale."
Due to my NDA contract, I’m unable to share my eBay projects externally. However, I would be happy to present the detailed work directly from my Figma file during an internal interview with eBay.
Case Study 2: Building a Consistent and Scalable Page design for All Post-Transaction Products
Our refund pages were inconsistent across different products. I conducted a comprehensive audit of all product flows and developed a unified page design that worked seamlessly for all use cases. This new design aimed to ensure consistency and scalability across the entire post-transaction experience. I also created all the presentation materials to communicate the design strategy to executive stakeholders, following a key research session.
Refund page for Cancel, INR, Return and other products
Missions
Unifying Post-Transaction Experiences Through Design Alignment
My mission was to unify eBay’s post-transaction experiences by correcting inconsistencies in component and page-level design and improving overall user flow.
Through the development of the Protection Library, I focused on creating a structured, scalable design system that aligned cross-functional teams around a shared set of standards. This system was built on three key pillars:
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Specs for Developers
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Templates for PMs
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Components & Guidelines for Designers
By refining and standardizing the building blocks of the experience, I enabled teams to create Protection pages that were not only consistent and user-friendly but also aligned with the broader eBay design system.
To support collaboration and visibility, I also introduced a clear status framework for components:
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Existing
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In Progress
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Planned
This structure helped manage expectations and streamlined the coordination between teams.
Ultimately, my work brought clarity, cohesion, and efficiency to the post-transaction experience—resulting in faster delivery and a more seamless user journey.
In accordance with my non-disclosure agreement, I won't be able to showcase the app interface design and core design system library that I produced. I will describe the process and outline my solutions in approaching the design problem. All information on this page allowed me to share with evading the core confidential information.